Returns and Refunds Policy

At THEHELLOKITTY.STORE, we value our customers and their satisfaction with our products. If, for any reason, you are not satisfied with your purchase, we offer a return and refund policy. To access our return portal, please click on the login button located on the top right corner of our website.

Return Policy:

  • We accept returns for products within 14 days of the purchase date.
  • To be eligible for a return, the product must be unused and in its original packaging.
  • Clearance items are NOT eligible for returns.
  • For orders under $100.00, we offer store credit or a full refund.
  • For orders over $100.00, please provide a photo of the item and return it to our office in its original condition.
  • To begin the return or exchange process, Click Here.

Return Address:
4220 Hyde Park Blvd, Unit #77709, Niagara Falls, NY 14305

Refund Policy:

  • Once we receive the returned product, we will inspect it for any damages or discrepancies.
  • If the product is in its original condition, we will issue a full refund.
  • Refunds will be processed after we receive and verify the returned product.

Exceptions:

  • Certain products, such as customized or personalized items, may not be eligible for return or refund.
  • These exceptions will be clearly mentioned on the product page, and the purchase will be considered final.

Shipping Charges:

  • The customer is responsible for any shipping charges incurred during the return process.
  • We recommend using a reliable and trackable shipping service to ensure the product reaches us safely.

Warranty

  • A copy of the invoice is required for warranty repairs or replacements.
  • Unless otherwise noted, all products are warranted for 1 year from the date of purchase.
  • Some select products have extended warranty periods.
  • The warranty is void if products are used in applications they are not intended for.
  • Please email us before returning items for warranty repair or exchange.
  • Return shipping costs are the responsibility of the customer.
  • All product specifications are subject to change without notice.

Customer Support

If you have any questions or concerns regarding the return and refund policy or any other aspect of your purchase, please contact our customer support team at info@thehellokitty.store. We are always here to assist you and ensure that you have a positive shopping experience with us.

We appreciate your business and thank you for shopping with THEHELLOKITTY.STORE!